Account resources

Folder for initial onboarding resources

Mobilize US Contact Upload Template
How to use the upload template: Download the csv template attached here Merge OR copy/paste your contact info in the EXACT format of the csv file If you...
Fri, 24 Apr, 2020 at 1:57 PM
Character Counts
How to troubleshoot character issues -  SMS texts are limited to a basic character set (GSM characters) Certain special characters outside the GSM ...
Mon, 6 Jul, 2020 at 10:22 AM
Surveys & Polls
Surveys: Surveys are an efficient and cost-effective way to engage your audiences. People can easily opt-in to a survey using one of your keywords. Cust...
Mon, 6 Jul, 2020 at 10:45 AM
Terms & Definitions
SMS - Short message service (best known as a text message received on a mobile device MMS - multimedia messaging service - message includes multimedia ...
Mon, 6 Jul, 2020 at 10:46 AM
There are two sections in your Inbox -  Responses - this is where you will see responses to your one to one messages and blasts  Opt Outs - this is...
Mon, 6 Jul, 2020 at 10:47 AM
Groups are used to segment your messages. They are not required to send a message. You can use Groups or Keywords to segment your messages. Group Man...
Mon, 6 Jul, 2020 at 10:48 AM
Dashboard Overview
On the Dashboard you can quickly review the following information: Credits (for current month) Used & Allocated Credits Remaining (for current ...
Thu, 24 Sep, 2020 at 4:27 PM
Adding Contacts
Once you are logged into your account follow these steps to add contacts one at a time: Click Contacts Click Add Contacts  Enter Cell Phone (onl...
Mon, 6 Jul, 2020 at 10:52 AM
Creating & Sending a Blast
Click Blasts Click create Blast Choose a Keyword Enter your message, the character count will count the characters for you Select your media (...
Mon, 6 Jul, 2020 at 10:53 AM
Keyword Admin
Check out the quick overview video showcasing how to send messages from the field with no WiFi as a keyword admin:
Mon, 27 Jul, 2020 at 5:37 PM